These 7 Customer Service Mistakes Will Doom Your Business
1. Detachment
Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a clients likes, dislikes and even their personal details like profession and family. Always take care to listen to them and never presume to know their mind.
2. In-hospitality
When customer service is what you do, then the unforgettable code is “never let a customer feel uncomfortable.” This is especially crucial because different customers have different criteria for what they deem uncomfortable. So once again know your customers, their nature and status, and deal with them accordingly.
3. Rudeness
A mere courtesy statement is not what is required from customer service. Clients are more attuned to you and your attitude towards them than you are aware of. In fact, your true nature comes accross online also…so be you OR BE NICE and win their trust.
4. Attitude
Just like your day is made up of ups and downs, so is your clients. A previous brawl or an unhappy incident could have soured your client’s mood just as it could have yours. So, remember to gauge the attitude of your customer and handle them accordingly. An optimistic and helpful attitude on your part will go a long way in making your client feel better and vice versa. So remember to always uphold a positive image in front of clients to help them feel better.
5. Ignorance
Not knowing what your customer wants is the worst fault of customer service. Listen to your customer and their priorities and help satisfy them by giving them the best service that you can give. If you respond without knowing the actual problem or question, not only will it cause customer dissatisfaction but also needless hassles on the part of both your customer and you.
6. Inaccessibility
Voice mails & answering machine like looped messages being replayed into a customer’s ears are enough to lose you some business. It is probably the most annoying thing that your customer can face. So the first job of any effective customer service is to be available when the client needs you. Aiding them is your job, not leaving them hanging…so make sure you give them right direction and help solve their dilemmas.
7. Invalidation
Get what you have promised done as soon as possible. Inability to keep your word is one of the greatest sins in the area of customer services. Not only will it take someones trust away from you, but it will also deter him or her from dealing with you again. So, you should always follow through with whatever you have promised to ensure good rapport in the future for their benefit and yours.
